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Model Railroading Customer Service Area.

Repairs & Service

Please contact our customer service department for an RA number (Return Authorization) before returning your product.

1) We may be able to resolve your problem promptly via phone or email.
2) If your problem is resolved, you will avoid the cost of shipping.
3) Products with RA numbers are serviced first. Communicating with us prior to returning your product will speed up the repair process.

For General Inquiries Please Call: (732) 225-2100

For Parts & Repair Please Call: (732) 225-6360

If you would prefer to contact us via email, please see the categories below:

If Your Question Is Related To: x Contact:
General Inquiries About Model Railroading:
x [email protected]
Billing and Orders:
x [email protected]
DC & AC Power Supplies or DCC Decoders & Systems:
x [email protected]

International Returns

All international returns must have a Return Authorization (RA) Number in advance. Please email [email protected] to obtain a RA and further instructions. All goods with a RA must be received within 30 days after a RA has been issued. Returns sent to Model Rectifier Corporation (MRC) without receiving a RA number may result in the liquidation of your item.

The cost of shipping and proper packing of the returned product is the responsibility of the customer. MRC does not pay international return shipping costs nor accept responsibility for damage during shipping.

Return shipments are the legal responsibility of the customer, and all compliance issues with your selected shipper must be met.

Resources and Manuals

Please click on a link below to see the associated resources:

Price Lists

Train Controls